Reservation Terms & Policies

 

Elevate Luxury Rentals LLC dba Ivory Thrones

Policy version: September 29, 2026

 

Reserving Your Suite

Submitting a reservation request does not immediately reserve a suite or date.

 

After you submit your request, Ivory Thrones reviews suite availability, event location, site access, placement, utility requirements, event duration, and any special service needs.

 

Your reservation is confirmed after Ivory Thrones approves the event, the rental agreement is accepted, and the required payment is received. Until then, the suite and date are not reserved.

 

 

Current Standard Pricing

Signature Suite — $1,595

 

Grand Suite — $2,395

 

Standard all-inclusive pricing covers one event day for qualifying standard events within the established service area. Delivery and pickup times are confirmed in the quote. It includes standard delivery, setup, pickup, routine cleaning, and standard generator or independent power support when Ivory Thrones determines it is required. There is no separate routine delivery, fuel, setup, pickup, or standard generator charge within that service area.

 

Custom events, extended rentals, multi-day rentals, extraordinary site conditions, unusual utility requirements, and locations outside the standard service area may require a custom all-inclusive quote. The approved quote states the rental period, included services, and total price before confirmation.

 

 

Service Area

Grand Rapids, Michigan is the Ivory Thrones service-area base.

 

Our standard service area includes qualifying locations within 45 driving miles one way by the normal delivery route from our Grand Rapids service base. Ivory Thrones verifies your event location and service requirements before issuing the final quote.

 

Approved events outside 45 miles may still be served through a custom all-inclusive quote.

 

 

Payment

For reservations confirmed more than 30 days before the event, 50% is due to secure the reservation, and the remaining 50% is due 30 days before the event.

 

For reservations confirmed 30 days or less before the event, 100% is due when booking.

 

If a final balance is late, Ivory Thrones provides a written overdue reminder and a 3-calendar-day grace period. The reservation remains active during that period. If payment remains unpaid afterward, Ivory Thrones may cancel the reservation and release the suite/date. Amounts already paid are subject to the cancellation policy. Reinstatement is not guaranteed.

 

 

Cancellation

All cancellations must be received in writing.

 

More than 60 days before your event: Amounts paid are refunded less a $250 reservation and administrative fee and documented nonrecoverable customer-specific costs.

 

31–60 days before your event: The initial 50% reservation payment is non-refundable. Amounts paid above that payment are refunded, subject to other properly owed charges.

 

30 days or less before your event: All amounts paid are non-refundable.

 

These terms reflect the increasing difficulty of replacing a reserved event date as the event approaches.

 

 

Rescheduling

One reschedule may be requested more than 30 days before your event. Approval is subject to suite and date availability. The replacement event should occur within 12 months of the original event date unless Ivory Thrones agrees otherwise in writing.

 

Approved amounts already paid are applied to the rescheduled event. Changes to the event details, location, suite, rental period, services, or applicable pricing may change the total price.

 

Rescheduling 30 days or less before an event is not guaranteed and may be treated as a cancellation unless Ivory Thrones agrees otherwise in writing.

 

 

If We Rebook Your Canceled Date

If Ivory Thrones successfully rebooks the same suite and date after your cancellation, we may provide an additional refund or account credit after accounting for nonrecoverable costs and amounts otherwise due.

 

This adjustment is discretionary and is not guaranteed.

 

 

Site Access and Placement

Customers are responsible for accurate site information, required venue or property-owner permission, and authorized, unobstructed access.

 

Ivory Thrones has final authority over safe trailer placement. We may decline or modify a requested location if it is unsafe, inaccessible, unstable, too steep, lacks sufficient clearance, violates venue requirements, or could reasonably damage equipment or property.

 

If we arrive but cannot safely complete delivery because of inaccurate information or customer/venue-controlled conditions, the situation is treated as a customer-side cancellation or default. Payments and refunds follow the applicable cancellation/default terms in the rental agreement. Reasonable documented costs actually incurred in attempting delivery or setup may also apply.

 

 

Power and Water

Ivory Thrones communicates the power and water requirements for your suite before confirmation.

 

When utilities are provided by the customer or venue, they must meet our requirements and remain accessible and operational throughout the rental. We are not responsible for interruptions caused by inadequate or unavailable customer/venue utilities. Failures caused by Ivory Thrones equipment or installation remain our responsibility.

 

Standard generator or independent power support is included when Ivory Thrones determines it is required for a qualifying standard rental. Extraordinary power or water support and other nonstandard requirements are addressed in an upfront custom all-inclusive quote.

 

 

Normal Use vs. Damage

We do not require a routine security deposit for ordinary reservations. Normal restroom use, ordinary wear, and routine cleaning are included.

 

Customers are responsible for reasonable documented costs resulting from customer-controlled damage, vandalism, misuse or abuse, prohibited materials placed into plumbing, smoking or vaping, unauthorized trailer movement or modification, extraordinary cleaning, or damage caused by guests or vendors.

 

Customers are responsible for the conduct of their guests, attendees, and vendors. Customers are not charged for normal wear, ordinary use, routine cleaning, mechanical failure unrelated to customer conduct, or damage caused solely by Ivory Thrones.

 

 

Higher-Risk Events

Certain unusually high-risk events may require a reasonable refundable security deposit. Ivory Thrones discloses the requirement before confirmation or, if circumstances materially change afterward, as soon as reasonably practicable. Unused amounts are returned after inspection and reconciliation of properly chargeable costs.

 

 

Post-Event Charges

If additional charges are necessary, Ivory Thrones documents the condition and provides a written explanation, supporting documentation, and the amount claimed.

 

Except when immediate action is reasonably necessary, customers receive a 3-business-day review period before an authorized post-event charge is processed.

 

Charges reflect reasonable documented cleaning, labor, repair, replacement, service, or restoration costs. Charges must be authorized and properly due under the rental agreement.

 

If an authorized payment method cannot be charged, an invoice may be issued and is due within 10 calendar days, unless otherwise stated in writing.

 

 

Weather

Ordinary rain, heat, cold, wind, or forecast uncertainty does not automatically create a refund right when Ivory Thrones can safely provide service. If a customer cancels because of the weather forecast while safe service remains possible, the normal cancellation policy applies.

 

For severe weather or extraordinary events outside the parties' reasonable control that make service unsafe or impossible, Ivory Thrones first works toward rescheduling or an account credit. If neither is reasonably practical, refund treatment fairly accounts for documented nonrecoverable costs already incurred.

 

An Ivory Thrones-controlled equipment or operational failure is handled under the service-problem policy below.

 

 

Equipment or Service Problems

Notify Ivory Thrones as soon as possible if a problem occurs during your event. We must be given a reasonable opportunity to troubleshoot or correct it.

 

Depending on the issue, we may troubleshoot remotely, dispatch service, repair or restore the suite, provide replacement equipment when available, or provide another appropriate solution.

 

If one feature is affected while the restroom remains safely and substantially usable, the issue does not automatically result in a full refund.

 

If an Ivory Thrones-controlled failure makes the suite substantially unusable for a meaningful portion of the event, we provide an appropriate remedy based on the severity and duration of the problem. This may include restoration, replacement equipment, a partial or full refund, or a service credit.

 

 

Customer Cooperation

Do not attempt to repair, relocate, reconnect, modify, or otherwise alter the suite or its systems without Ivory Thrones approval. Prompt communication gives us the best opportunity to solve a problem during your event.

 

 

Responsibility

Ivory Thrones is responsible for problems within our control. Customers are responsible for conditions and actions within theirs.

 

The formal Customer Rental Agreement and approved event-specific quote contain the complete terms governing each reservation and control over conflicting general website information.

 

 

Questions

If your reservation, site requirements, payment schedule, or these policies are unclear, contact Ivory Thrones before confirming. We would rather resolve a question before the event than create an unexpected problem later.